Receptionist Front Desk Agent

  • N/A
  • Marrakech
  • 07/05/2018
Poste proposé : Receptionist / Front Desk Agent

Luxury Boutique Hotel in Marrakech is recruiting Receptionist / Front Desk Agent.

We are looking for a creative, dynamic and service oriented individual (Man/Woman) having work experience in Marrakech for the position of Front Office / Receptionist.

Missions :

Duties & Responsibilities:

  • Meets and exceeds customer and team member expectations by providing Yes I Can! Service & Teamwork ;
  • Adheres to hotel policies & procedures ;
  • Assists guests in making long distance calls by instructing them on the appropriate procedures and placing calls for them ;
  • Takes and delivers accurate and complete message ;
  • Checks the daily arrival/occupancy list ;
  • Maintains high confidentiality in regards to guest privacy ;
  • Is aware for current room availability ;
  • Knows what action should be taken when an emergency call is requested and received ;
  • Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel outlets and other facilities to guests ;
  • Maintains up to date knowledge on events and activities in the city ;
  • Assists guests from arrival to departure.

Profil recherché pour le poste : Receptionist / Front Desk Agent

Personal Requirement:

  • Natural attitude towards providing excellent quality service ;
  • Previous experience in a hotel or Service industry preferred ;
  • Fluency in English both written and oral. Another languages are a plus ;
  • Computer knowledge required ;
  • Strong interpersonal skills.

Please send your resume and cover letter in English via website.


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