Poste proposé : Receptionist / Front Desk Agent
Luxury Boutique Hotel in Marrakech is recruiting Receptionist / Front Desk Agent.
We are looking for a creative, dynamic and service oriented individual (Man/Woman) having work experience in Marrakech for the position of Front Office / Receptionist.
Duties & Responsibilities:
Profil recherché pour le poste : Receptionist / Front Desk Agent
- Meets and exceeds customer and team member expectations by providing Yes I Can! Service & Teamwork ;
- Adheres to hotel policies & procedures ;
- Assists guests in making long distance calls by instructing them on the appropriate procedures and placing calls for them ;
- Takes and delivers accurate and complete message ;
- Checks the daily arrival/occupancy list ;
- Maintains high confidentiality in regards to guest privacy ;
- Is aware for current room availability ;
- Knows what action should be taken when an emergency call is requested and received ;
- Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel outlets and other facilities to guests ;
- Maintains up to date knowledge on events and activities in the city ;
- Assists guests from arrival to departure.
- Natural attitude towards providing excellent quality service ;
- Previous experience in a hotel or Service industry preferred ;
- Fluency in English both written and oral. Another languages are a plus ;
- Computer knowledge required ;
- Strong interpersonal skills.
Please send your resume and cover letter in English via website.